If you'd like to request a return for a refund or exchange, please contact us at info@esystembuy.com. We’re here to help. ✅ Return Conditions Returns must be initiated within 30 days of your order date. Items must be unused, in resalable condition, and returned in their original packaging. Do not send any item back until you've received a Return Authorization (RA) number. Returns without an RA number will not be processed. We do not accept returns for items that were delivered in good condition and matched the description provided. 🚚 In Case of Shipping Delays or Missing Packages Our processing time is 1–5 business days. International shipments may experience delays due to limited tracking or customs. If 30 days have passed and your package hasn’t arrived, please contact us. We'll file a claim with the carrier and, if your item is confirmed lost, we’ll offer a replacement or full refund. 🔁 Return Procedure Once your return is approved, we’ll provide the return address and instructions. After we receive your return, allow up to 5 business days to process your refund or exchange. If an exchange is requested, we may contact you to confirm product details. We may request clear photos for damaged, defective, or incorrect items. A tracking number is required for all returns. 💰 Fees & Shipping Return shipping costs are the responsibility of the customer. For non-defective items returned in perfect condition, a 10% restocking fee will apply and be deducted from the refund. Returns must be received within 15 days of delivery. 📩 Contact Us Email: info@esystembuy.com Address: 6706 Grace Hammock Rd, Harmony, FL 34773 Phone: +1 (407) 785-9144 (USA) Hours: Monday to Friday, 8:00 AM – 5:00 PM EST

⏱️ Processing & Shipping Times All orders are processed within 1 to 4 business days. Once shipped, delivery usually takes 3 to 5 business days, depending on the destination and shipping conditions. Due to high demand and the nature of sublimated or customized products, delivery times may extend. Up to 1 week for sublimated or personalized products Up to 1.5 weeks for other physical products (in rare cases) We strive to deliver your order as quickly and efficiently as possible. 📦 Delayed or Missing Orders If your order hasn’t arrived within the estimated delivery window, please contact our support team at: 📧 info@esystembuy.com If your order hasn't arrived within 90 days from the original purchase date, you are entitled to a full refund (excluding cases involving incorrect shipping details provided by the customer or failed delivery attempts). 🌍 Do You Ship Internationally? Yes, eSystemPrint proudly ships a wide variety of apparel and accessories worldwide. We have happy customers in every corner of the globe! On rare occasions, we may need to cancel an order if shipping to a specific location is not feasible. However, we always aim to make our products accessible to as many regions as possible. 📞 Need Help? Contact Us Anytime Have questions about shipping, delivery times, or your order? Contact Information: 📧 Email: info@esystembuy.com 📞 Phone: +1 (407) 785-9144 🏢 Address: 6706 Grace Hammock Rd, Harmony, FL 34773, USA 🕐 Hours: Monday to Friday – 8:00 AM to 5:00 PM (EST)

⏳ Processing & Delivery Standard Processing: Orders are processed within 1 to 4 business days. Personalized Products: May take up to 6–8 business days to prepare, depending on complexity and volume. Standard Delivery Time: Once shipped, delivery usually takes 5 to 10 business days within the U.S. International Shipping: Estimated delivery may take 2–4 weeks, depending on the destination. We work with multiple fulfillment partners to ensure quality and fast delivery. If your order includes multiple items, they may arrive in separate shipments. 🌎 International Orders We proudly ship worldwide. However, customs processing times and local delivery conditions may affect final delivery times. If we are unable to deliver to your country due to shipping limitations, we will notify you and issue a full refund. 🔁 Return & Exchange Policy You may request a return or exchange within 30 days of receiving your order if: The product is defective, damaged, or incorrect. You changed your mind and the item is unused, in original condition, and in its original packaging. 📩 To start a return, contact us at info@esystembuy.com with: Your order number Reason for the return Photos (if applicable) ⚠️ Items sent back without prior approval and an RA number will not be accepted. 💳 Refunds Refunds are processed within 5 business days after receiving the returned item. The refund is sent to the original payment method. A 10% restocking fee may apply for non-defective items. Shipping charges are non-refundable, and return shipping is the customer’s responsibility. ⏱ Missing or Delayed Deliveries If your package has not arrived: After 20 business days, contact us for assistance. After 30 days, we will open an investigation. If after 90 days, your order is still undelivered, you qualify for a full refund. ❌ Order Cancellations Orders can be cancelled within 24 hours of purchase. After that, we cannot guarantee cancellation, as your item may already be in production or shipped. 📦 Non-Returnable Items We cannot accept returns on: Customized or personalized items (unless damaged or incorrect) Gift cards Opened software or media 📩 Contact Us Need help? Reach out anytime: Email: info@esystembuy.com Phone: +1 (407) 785-9144 (USA) Address: 6706 Grace Hammock Rd, Harmony, FL 34773 Hours: Monday to Friday, 8:00 AM – 5:00 PM EST

At eSystemPrint, we stand behind the quality and uniqueness of every product we offer — especially our personalized and handcrafted pieces. That’s why we back your purchase with a risk-free 30-day satisfaction guarantee. If for any reason you’re not completely satisfied with your order, we’ll do whatever it takes to make it right — whether that means an exchange, store credit, or refund. Your happiness is our priority. We know shopping online can be a leap of faith. That’s why we work hard to make it a smooth, secure, and stress-free experience — from start to finish. So go ahead, order with confidence. There’s zero risk — just results you’ll love. 📩 Need help? Our support team is here for you: Email: info@esystembuy.com Phone: +1 (407) 785-9144 Hours: Monday to Friday, 8:00 AM – 5:00 PM EST